Help

Technical Support

Quick answers for sky sketches, Plaza, coins, and exports. Still stuck? Reach out — we’re happy to help.

Contact

Email support@nimbqx.app with your iOS version, app version (Me screen), and a short description of the issue. Screenshots help.

Getting started

Open the Silhouette Ring on Sketches and pick a cloud type.
Capture or choose a sky photo, then pin types on the Label Pin Board.
Optionally publish a snapshot to Plaza, or export a free annotated share.

Plaza

Plaza is a local share wall with sample cards — not a live multiplayer network.
Published snapshots can’t be edited later. Report/block tools hide content on this device.
Your own posts show a gold Yours badge.

Coins & exports

Core sketching is free. Coins unlock optional HD / PDF sky card exports.
Preview is free; coins are charged only after you confirm.
Coin packs are consumable App Store products. Restore is not required for spent consumables.
If a purchase fails to credit, note the transaction time and email support with your Apple receipt details (from Apple, not your card number).

Reminders

Me → Sky Sketch Reminder lets you turn a daily local notification on/off and choose the time. No account is required; reminders stay on this device.

Clearing data

Me → Clear All Data permanently resets sketches, Plaza cache, favorites, and reports on this device (double confirmation). Sample content is restored. Coins reset to the welcome balance.

Permissions troubleshooting

Camera / Photos / Mic / Notifications denied? Open iOS Settings → Nimbqx and enable the permission you need.
Voice note won’t record: confirm Microphone access, then try again from Label Pin Board.

Privacy

Read how local storage and StoreKit work in our Privacy Policy.